The world of telecoms is a fast moving and many faceted industry. With concerns around customer retention, privacy, flow of information and system load there is a multitude of areas where EIQ2 can help.
One key area is that EIQ2 could bring in all your customer data from various systems and identify customer churn and show valuable information such as actual churn vs product churn.
Data mining customer data can often be used to spot patterns and identify key risk areas and spot patterns of fraud. EIQ2 can give the engine to gather this data to reduce the risk exposure to your organisation.
Historical analysis of usage can bring together insights into the business operations that give the network design team key data points to make informed decisions. Call analysis can allow the company to monitor how the users behave and optimise design.
This is often a challenge due to the disparate systems. The use of EIQ2 will allow you to rapidly deploy a Data Warehouse solution that gives you access to this information.
Contact us now to speak to one of our experts to see how EIQ2 can deliver a fast, cost effective data warehouse deployment to your company.